Barriers to Total Quality Management for sustainability in Indian organizations

Kumar V., Verma P., Mangla S. K., Mishra A., Chowdhury D., Chi Hsu C. H., ...daha çox

International Journal of Quality and Reliability Management, vol.37, no.6-7, pp.1007-1031, 2020 (ESCI, Scopus) identifier identifier

  • Nəşrin Növü: Article / Article
  • Cild: 37 Say: 6-7
  • Nəşr tarixi: 2020
  • Doi nömrəsi: 10.1108/ijqrm-10-2019-0312
  • jurnalın adı: International Journal of Quality and Reliability Management
  • Jurnalın baxıldığı indekslər: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM, Aerospace Database, Business Source Elite, Business Source Premier, Communication Abstracts, Educational research abstracts (ERA), Food Science & Technology Abstracts, INSPEC, Metadex, Civil Engineering Abstracts
  • Səhifə sayı: pp.1007-1031
  • Açar sözlər: Corporate social sustainability, Fuzzy MICMAC, Green management, Human and operational barriers, ISM, Total Quality Management (TQM)
  • Açıq Arxiv Kolleksiyası: Məqalə
  • Adres: Bəli

Qısa məlumat

Purpose: The paper aims to identify key human and operational focused barriers to the implementation of Total Quality Management (TQM). It develops a comprehensive structural relationship between various barriers to successfully implement TQM for sustainability in Indian organizations. Design/methodology/approach: With the help of expert opinions and extant literature review, we identified the case of TQM failure companies and barriers to implement TQM effectively. Interpretive Structural Modeling (ISM) and fuzzy MICMAC techniques are employed to develop a structural model and the identified barriers are categorized based on their dependence and driving power in the various categories. Findings: From the intensive case analysis, we identify fourteen barriers that constrain the successful implementation of TQM. The findings also provide a hierarchy of barriers in which the absence of top management involvement and ineffective leadership are the human barriers having the highest dependence. Research limitations/implications: The critical inputs show the implementation of TQM in the firms being more proactive and well prepared in the selected five companies. The study's emphasis on barriers will help organizations in implementing TQM for better sustainability in an organizational context. Originality/value: In the successful implementation of TQM, barriers need to be identified because failure has often eliminated the organizations from the market. Thus, TQM is the source of strength to achieve higher productivity, profitability, and sustainable business performance. The barriers must be identified to improve organizational performance to contribute to sustainable development.