What Should We Understand by the Internet of Services? A Literature Review

The main purpose of Industry 4.0, which will be a vision for the future, is to achieve low-cost technological systems by bringing industry and information technologies together, unlike their classical approaches. Especially businesses benefit from innovative digital technologies to gain competitive advantage. The digitalization process that started in businesses is being replaced by the digital transformation process. Unlike traditional business models, with the contribution of digital transformation, contemporary organizations create new digital ecosystems by expanding digital partnerships. They focus on the areas of digital intensity and digital transformation, which express the ability of businesses to operate more effectively in this change environment. Digital intensity is also a level of competence that accelerates the digital maturity of businesses. In order to achieve digital transformation, businesses need to successfully realize their digital orientation. This research focuses on the Internet of Services, one of the main components of Industry 4.0. The research is a literature review in terms of methodology and the data of the research is collected and analyzed from the literature related to industry 4.0, digital transformation and digital orientation, which have recently gained importance, and various suggestions are made.