Akademik Məlumat İdarəetmə Sistemi
International Journal for Quality Research, vol.19, no.1, pp.45-62, 2025 (ESCI, Scopus)
For the healthcare industry to undergo the necessary changes, new technology, creative solutions, and interactive platforms are now crucial. Solutionist technologies can have numerous benefits, if used knowledgeably and properly. However, despite the large body of work on innovations in smart health, especially in e-health, e-advice and m-health, there is lack of studies on patient awareness and behavior, which has negative consequences for their wellbeing. This study sets out to find out about the views/opinions of patients/consumers using innovative solutionist technologies for smart e-health. To achieve this aim, a survey method is adopted using questionnaire. The findings are illuminating, revealing widespread illiteracy, a lack of information, and a fear of taking drugs without contacting a doctor. Knowledge is a key factor for promoting trust in smart e-health, and its level and flow are directly tied to trust and the ability to employ a variety of technologies. The study confirms the idea that an increase in knowledge raises the amount of trust in alternative solutions. Consumers can gain knowledge and behavioural skills in a certain domain over time if they have trust. In addition, although there is a willingness to try new ways, the lack of understanding how to apply them leads to several challenges.